Find the sweet-spot between
People, Process & Technology
There is an ever-increasing appetite for business, regardless of size, industry or their nature of the output, for the latest sophisticated tools and technologies that will (they hope) help achieve excellence in their ability to operate efficiently. It's true, new tools and technologies will be able to offer radically new ways of working that can take their business to a new level.

However, no tools or technologies can work without first ensuring that, at the very least, basic operation and process fundamentals are achieved before looking to tech to proof business, collaboration, and delivery ambitions.

Too often businesses look to alternative technologies as a way to solve basic business, process, and people competencies without first looking at getting the basics right beforehand. Technology will not solve these inefficiencies. Rather get the fundamentals right in order to make a significant impact on overall delivery effectiveness.


"Having standards, procedures and practices in your business is one thing.
Being able to measure the degree to which they are delivering
the desired performance standards is as critical as even having them in the first place."


There are a number of operating process models which different business adopt. Some may work, others may not. We believe that there are five fundamental basics of workflow management that need to be mastered in order to ensure satisfactory standards of delivering, regardless of the nature of a business: 

    1) Work identification
    2) Planning & Scheduling
    3) Risk Mitigation
    4) Execution
    5) Post-analysis

However, the process of managing work cannot happen without three critical business considerations to come together: 

1) PEOPLE

People focus on accountability of roles
and responsibilities,   making decisions,
ownership of hardware and allocation
or resource related to the delivery
objectives of a given task. 

2) PROCESS

The step-by-step due-diligence
milestones required to the ensure
acceptable input from areas of the
business prior to delivery against the
objectives of a given task.

3) TECHNOLOGY

Facilitating the movement of work,
in line with the defined process.
This includes tools to administer
and support decision making at every
stage of the process.  

As businesses of all sizes in all industries chase more advanced, more complicated, operating models in pursuit of faster, cheaper, more profitable solutions, often the basics are not mastered first. Adoption of complicated systems or technology intended to override human inefficiencies will fail if these basics and the relationship those basics have with people, process, and technology. are not the starting point for efforts to optimize operational effectiveness.

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Get your people to start seeing the project or service your business provides as a flow. A flow intended to highlight the due-diligence that is essential to mitigate unnecessary risk. Risk of over servicing, of high costs, of low profitability or low quality. Develop a processes that allows people to see all the moving parts of the workflow, and then a technology that enables their effectiveness.


"Technology does not come first!
People first, then process & Technology"


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